Terms & Conditions

1. About these terms

These Terms and Conditions apply when you visit botavox.com, request a Botavox account, communicate with us, or use any Botavox website chatbot, setup, training, support or subscription service.

By using our website or requesting our services, you agree to these terms. If you are requesting Botavox for a business, you confirm that you are authorised to act for that business.

2. About Botavox

Botavox provides AI chatbot services for service businesses. The chatbot can be trained on business information, installed on a customer website, answer common visitor questions, ask follow-up questions, collect enquiry details and help the business respond faster.

Botavox is designed to support customer enquiry handling. It does not guarantee that every website visitor will become a customer, that every answer will be perfect, or that every enquiry will be suitable for your business.

3. Requesting an account

When you request a Botavox account, you may be asked to provide your name, business name, contact details, website address and information about the services you provide. Submitting a request does not automatically create an account or guarantee immediate access.

Botavox accounts may be set up manually and may be subject to availability, onboarding capacity, suitability checks and any information we need from you before setup can begin.

4. Setup and onboarding

A one-off setup fee may apply. Unless otherwise agreed in writing, the setup fee covers learning about your business, preparing the initial chatbot flow, training Botavox with information you provide, installing or assisting with installation of the chatbot on your website and checking that the chatbot is ready to use.

You are responsible for providing accurate, complete and current business information, including services, pricing guidance, locations, exclusions, disclaimers, booking rules and any information that should or should not be said to customers.

• Setup timing depends on the quality and speed of information provided by you.
• If your website requires access from a third-party developer, platform or hosting provider, you are responsible for arranging that access or cooperation.
• Additional custom work, unusual integrations or changes outside the agreed setup scope may require a separate quote.

5. Subscriptions, plans and usage limits

Botavox subscription plans may include monthly enquiry or conversation allowances. Plan names, pricing, inclusions and limits are shown on the website or in a written offer from us.

If your usage exceeds the allowance for your selected plan, we may contact you about moving to a higher plan, adjusting usage, or applying additional charges where agreed. We may update plans or pricing from time to time, but any pricing change for an existing subscription will be communicated before it applies.

6. Payments and fees

You agree to pay all fees shown on the website, invoice, checkout page or written agreement that applies to your Botavox service. Fees may include a one-off setup fee, monthly subscription fees and any additional services you approve.

Unless stated otherwise, fees are due in advance and are non-refundable once setup work has started or a subscription period has commenced. If payment fails or remains overdue, we may pause setup, suspend the chatbot, restrict account access or end the service.

7. Cancellation and no lock-in

Botavox does not require a lock-in contract unless a separate written agreement says otherwise. You can ask to cancel your subscription at any stage by contacting us.

Cancellation will usually take effect at the end of the current paid billing period. Setup fees, completed work, current billing periods and approved custom work are not refundable unless required by law or agreed by us in writing.

8. Your responsibilities

You are responsible for how Botavox is used on your website and for reviewing enquiries, customer details, chatbot responses and any follow-up actions taken by your business.

You must not use Botavox for unlawful, misleading, harmful, discriminatory, abusive or deceptive purposes. You must not submit content that infringes another person’s rights, contains malware, attempts to bypass security, or is intended to manipulate the chatbot into unsafe behaviour.

• You must ensure the information supplied to Botavox is accurate and suitable for customers.
• You must not rely on Botavox as the only source of professional, medical, legal, financial, emergency or safety-critical advice.
• You must comply with privacy, consumer, spam, advertising and industry laws that apply to your business.

9. AI responses and limitations

Botavox uses AI and automation. While we aim to make responses helpful and accurate, AI can misunderstand questions, provide incomplete answers, or respond in a way that requires human review.

You should treat Botavox as an enquiry assistant, not a replacement for your own judgement, customer service obligations or professional advice. You are responsible for checking important information before relying on it or acting on it.

10. Customer enquiries and chatbot data

Botavox may collect enquiry information from website visitors, such as name, phone number, email address, suburb, service requested, project details, conversation history and other information entered into the chat.

You are responsible for deciding how your business follows up with those enquiries and for making sure your website gives customers appropriate information about how their details are collected and used.

11. Website access and third-party services

Botavox may need to work with your website platform, hosting provider, analytics tools, forms, email systems or other third-party services. We are not responsible for outages, limitations, policy changes, security issues or failures caused by third-party services.

If a third-party platform changes how it works, additional work may be required to keep Botavox installed or functioning correctly.

12. Intellectual property

Botavox owns or licenses the Botavox website, branding, designs, chatbot technology, templates, workflows, code, documentation and related materials. You must not copy, resell, reverse engineer or create competing services from Botavox materials unless we give written permission.

You keep ownership of your business information, branding, website content and customer enquiry data. You give Botavox permission to use that information to provide, maintain, improve and support the service.

13. Availability and changes

We aim to keep Botavox reliable and available, but we do not promise uninterrupted or error-free service. Maintenance, updates, internet issues, third-party outages and events outside our control may affect availability.

We may update, improve, suspend or discontinue parts of the website or service where needed. We will try to avoid unnecessary disruption to active customers.

14. Limitation of liability

To the maximum extent permitted by law, Botavox is not liable for indirect, incidental, special or consequential loss, including lost revenue, lost profit, lost opportunity, loss of goodwill, lost data or business interruption.

Where liability cannot be excluded, our liability is limited to resupplying the service, paying the cost of resupplying the service, or refunding the amount paid for the affected service, where permitted by law.

15. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.

If you are acquiring services for business purposes, some consumer protections may not apply in the same way as they would for personal or household use.

16. Privacy

Our collection and handling of personal information is described in our Privacy Policy. By using Botavox, you acknowledge that chatbot conversations and enquiry details may include personal information from your customers or website visitors.

17. Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a new last updated date. Continued use of the website or service after changes are posted means you accept the updated terms.

18. Contact

If you have questions about these terms, please contact Botavox at hello@botavox.com.